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What is Warrantable?
Most items on and in your home are
covered for the first year against defects
due to workmanship and materials. There are
manufacturers’ warranties on most of the
products used to create your home that
exceed this one-year limit. There are
limited warranties on major mechanical
products (plumbing, HVAC, electrical) during
the second year.
There are no
warranties on some items, or the warranty on
such items is dependent on homeowner
maintenance. These items are the sole
responsibility of the homeowner to maintain
and are NOT covered under Tahoe Homes, LLC
warranties. They are listed below:
· Hairline cracks in concrete
·
Air-conditioning maintenance (refer to Air
Conditioning)
· Landscaping: trees,
shrubs, and grass are living things and need
proper care to ensure their health and
survival (water, fertilizer, pruning, etc.).
As we cannot supervise the performance of
this necessary care; therefore, Tahoe Homes,
LLC can not warranty the landscaping around
your home.
· Landscape Curbing: due to
the natural heaving of the ground during hot
and cold cycle transitions, cracking of your
concrete landscape curbing is unavoidable
and therefore not covered under warranty.
Control joints (grooves in the curbing) have
been installed in order to provide a place
for the curbing to crack where it will be
less noticeable.
· Pest
Infestation/Damage: rodents, insects, etc.
are a part of the natural world and may, in
some cases; attempt to share your new home
with you. Pest control is a homeowner
responsibility and is not covered under
warranty.
Warranty service is not designed to
handle “cosmetic” or “maintenance” items.
All cosmetic items should be resolved prior
to closing on the home. Maintenance items
are the responsibility of the homeowner. The
one-year warranty is extended only to the
original homeowner and is not transferable
to any subsequent homeowner.
It
should be further noted that it is the duty
of the homeowner to report all conditions
covered by this warranty in a timely manner.
Tahoe Homes will not be responsible for any
excessive damage created by delay or failure
to report the problem as soon as it is
noticed.
All warranty requests must
be submitted in writing on the Tahoe Homes
website located at www.tahoe-homes.com.
(To access the form click the link at the
bottom of any page within the warranty
section). In order to handle your request in
a timely manner, it will be necessary for
you to make arrangements for either you or a
representative (not a minor) to allow us
access to your home and remain present while
any work is being performed. All warranty
work must be completed Monday through Friday
between 8:00 a.m. and 4:00 p.m.
In
case of an emergency, and you cannot get
hold of Tahoe Homes, you may contact the
appropriate sub contractor directly. Contact
information for these contractors can be
found on the stickers located on your
furnace or water heater. Examples of
emergencies include:
· Plumbing leaks
· Gas leaks
· Total loss of
air-conditioning during the summer
·
Total loss of heat during the winter
Thank you
We are pleased that you
have purchased a new Tahoe home. I hope this
brief introduction to your Warranty Service
program has helped you. Please take the time
to review as much of this Warranty Book as
possible. It has been designed to make
living in and maintaining your new home a
relatively comfortable process. The more you
know the easier the process.
Feel
free to contact us at 888-4333 with any
warranty-related questions you may have.
Saturday and Sunday, April 12-13 from 8am
until 4pm.
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