What is Warrantable?

Most items on and in your home are covered for the first year against defects due to workmanship and materials. There are manufacturers’ warranties on most of the products used to create your home that exceed this one-year limit. There are limited warranties on major mechanical products (plumbing, HVAC, electrical) during the second year.

There are no warranties on some items, or the warranty on such items is dependent on homeowner maintenance. These items are the sole responsibility of the homeowner to maintain and are NOT covered under Tahoe Homes, LLC warranties. They are listed below:

· Hairline cracks in concrete
· Air-conditioning maintenance (refer to Air Conditioning)
· Landscaping: trees, shrubs, and grass are living things and need proper care to ensure their health and survival (water, fertilizer, pruning, etc.). As we cannot supervise the performance of this necessary care; therefore, Tahoe Homes, LLC can not warranty the landscaping around your home.
· Landscape Curbing: due to the natural heaving of the ground during hot and cold cycle transitions, cracking of your concrete landscape curbing is unavoidable and therefore not covered under warranty. Control joints (grooves in the curbing) have been installed in order to provide a place for the curbing to crack where it will be less noticeable.
· Pest Infestation/Damage: rodents, insects, etc. are a part of the natural world and may, in some cases; attempt to share your new home with you. Pest control is a homeowner responsibility and is not covered under warranty.

Warranty service is not designed to handle “cosmetic” or “maintenance” items. All cosmetic items should be resolved prior to closing on the home. Maintenance items are the responsibility of the homeowner. The one-year warranty is extended only to the original homeowner and is not transferable to any subsequent homeowner.

It should be further noted that it is the duty of the homeowner to report all conditions covered by this warranty in a timely manner. Tahoe Homes will not be responsible for any excessive damage created by delay or failure to report the problem as soon as it is noticed.

All warranty requests must be submitted in writing on the Tahoe Homes website located at www.tahoe-homes.com. (To access the form click the link at the bottom of any page within the warranty section). In order to handle your request in a timely manner, it will be necessary for you to make arrangements for either you or a representative (not a minor) to allow us access to your home and remain present while any work is being performed. All warranty work must be completed Monday through Friday between 8:00 a.m. and 4:00 p.m.

In case of an emergency, and you cannot get hold of Tahoe Homes, you may contact the appropriate sub contractor directly. Contact information for these contractors can be found on the stickers located on your furnace or water heater. Examples of emergencies include:

· Plumbing leaks
· Gas leaks
· Total loss of air-conditioning during the summer
· Total loss of heat during the winter

Thank you

We are pleased that you have purchased a new Tahoe home. I hope this brief introduction to your Warranty Service program has helped you. Please take the time to review as much of this Warranty Book as possible. It has been designed to make living in and maintaining your new home a relatively comfortable process. The more you know the easier the process.

Feel free to contact us at 888-4333 with any warranty-related questions you may have.Saturday and Sunday, April 12-13 from 8am until 4pm.