Maintenance & Warranty Manual

Maintenance:

Refer to manufacturer’s recommendations for additional information on the care of all floor-covering products.

Carpet

Vacuuming high traffic areas daily will not only keep them clean but will help to maintain the upright position of the nap. Spills should be wiped up and stains spot-cleaned immediately. Always dab at the stain, never rub it. Stain removers should be tested first on an out-of-the-way area of the carpet, such as in a closet, to check for any undesirable effects. Professional cleaning should be performed regularly, usually annually.

Resilient Flooring

Although resilient floors are designed for minimum care, they do vary in maintenance needs. All resilient floors require some regular application of a good floor finish. This assures retaining a high gloss.

No Wax

The resilient flooring installed in your home is the “no wax” type. “no-wax” means it is coated with a clear, tough coating which provides both a shiny appearance and a wearing surface. Even this surface will scuff or mark. Follow any manufacturer’s specific recommendations for care and cleaning of all your hard surface floors.

Scrubbing/Buffing

Frequent scrubbing or electric buffing is harder on floors than regular foot traffic and is not recommended for any floor surface.

Moving Furniture

Use extreme caution when moving appliances across resilient floor covering. Tears and wrinkles can result. Coasters should be installed on furniture legs to prevent permanent damage.

Seam Lifting

Flooring of any type will shrink and seams may actually separate slightly due to this shrinkage. Minor gaps and separations not exceeding 1/8" are common and should be expected. Seams can lift or curl if excessive moisture is allowed on the floor. A special caulking can be used at tub or floor joints to seal seams at those locations.

Excessive Water

Precautionary measures should be taken to avoid getting excessive water on the floor from baths and showers.

Hardwood

Wood floors will respond noticeably to changes in the humidity level in the home, especially in winter. A humidifier will help but will not completely eliminate this reaction. Fading of the floor color will occur on wood floors that are in direct sunlight.

Wood floors will exhibit the following traits: when new, small splinters of wood may appear; dimples or scratches can be caused by moving furniture, dropping heavy or sharp objects, etc. Some shrinkage or warping can be expected, especially around heat vents or any heat-producing appliances. Warping will occur if the floor becomes wet repeatedly or is thoroughly soaked even one time. A dulling of the finish in heavy traffic areas is likely; a white, filmy appearance is caused by moisture (often from wet shoes or boots).

Your hardwood floors have a polyurethane finish. An oil-based or wax product (i.e., Murphy’s Oil Soap) should not be used to clean the hardwood. In daily care of hardwood floors, preventive maintenance is the primary goal.

Spills

Food spills should be cleaned up as quickly as possible using a very dry cloth.

Shoes

High heeled shoes can exert a force that can damage wood floors.
 

Mats

Use protective mats outside the exterior doors to help prevent sand and grit from getting on the floor. Gritty sand is wood flooring’s worst enemy. Avoid mats with rubber backing.

Yellowing and Warping

Be aware that yellowing and warping of the surface can result from the solid rubber backing on some area rugs or mats.

Furniture Legs

Install proper floor protectors on furniture used on hardwood floors. Protectors will allow chairs to move easily over the floor without scuffing. Clean the protectors on a regular basis to remove any grit that may accumulate.

Limited Warranty:

Carpet

Carpet seams will be visible. No gap or fraying is acceptable. Edges of carpet along moldings and edges of stairs should be held firmly in place.

In some areas, metal or other edging material may be used where carpet meets another floor covering.

Stains or spots noted on the Pre-settlement List will be corrected by cleaning, patching, or replacement. Tahoe Homes, LLC will not be responsible for dye lot variations if replacements must be made.

Circumstances that result in the carpet becoming wet or dirty do not necessitate its being replaced. Tahoe Homes, LLC will not be responsible for replacing carpet under these circumstances.

Resilient Flooring (Vinyl)

Resilient floor covering should adhere; lifting or bubbling will be repaired. In the event that nail “pops” should appear on the surface of resilient floor covering, these will be repaired.

In any situation, which requires replacement, Tahoe Homes, LLC will not be responsible for discontinued selections or dye lot variations.

Seams will occur and are sealed at the time of installation. There should be no gaps or curling at seams. Any seam larger than 1/8” will be repaired or replaced at the discretion of Tahoe Homes, LLC.

Hardwood Floors

Readily noticeable cosmetic defects noted on the Pre-settlement List will be corrected by Tahoe Homes, LLC. Separation not exceeding 1/8" is normal and should be expected. Homeowner is responsible for routine maintenance of hardwood floors.

Floor Squeaks

A squeak-proof floor cannot be assured. Floor squeaks are often temporary and may be a passing condition, caused by lumber shrinkage or temperature changes. An isolated floor squeak is not a defect unless caused by a defective floor joist in the system. A large area of floor squeak which is noticeable, loud and objectionable is a defect that will be repaired at the discretion of Tahoe Homes, LLC.